Terms and conditions
General Provisions
This website (www.cosstradesign.com and/or www.cosstrafragrances.com) (hereinafter the “Website”) is operated and managed by the limited liability company COSSTRA (hereinafter “COSSTRA”), trading under the name “COSSTRA Fragrances”, registered with the Crossroads Enterprise Database in Belgium under number 0862.851.325, with its registered office at 28/30 Sentier Du Berger, 1325 Chaumont-Gistoux and intracommunity VAT number BE0862.851.325.
The contact details of COSSTRA are:
Telephone number: +32 (0)475 290 720
E-mail address: contact@cosstra.com
These terms of sale (the “Terms of Sale”) are entered into by COSSTRA (“the Vendor”) and any natural person acting for purposes that do not fall within the scope of his or her commercial, industrial, artistic or professional activity who wishes to make a purchase via the Website (“the Customer”) (hereinafter collectively referred to as the “Parties”).
The placement of an order via the Website assumes prior consultation and acceptance in full by the Customer of these Terms of Sale, which are available on the Website. The Parties agree that their relationship is governed by these Terms of Sale.
COSSTRA reserves the right to amend these Terms of Sale at any time, promptly and without notice, by posting a new version on the Website. These Terms of Sale may under no circumstances be amended by the Customer.
The version of these Terms of Sale in force is that available on the Website at the time the order is placed by the Customer.
If one or more provisions of these Terms of Sale are rendered invalid further to a Belgian statutory provision or a judicial decision, the remaining provisions shall remain in full force and effect.
Orders may be placed in French or English.
Once an order is completed, a summary is sent to the email address provided by the Customer for the latter’s records. The order is also archived by COSSTRA.
The version of these Terms of Sale in force is that available on the Website at the time the order is placed by the Customer.
Article 1 - The Customer
In order to be able to validly place an order on the Website, the Customer must be at least 18 years of age and have legal capacity or, if the Customer is not at least 18 years of age, have parental authorization to place an order on the Website. The Customer thus declares that he or she has the necessary capacity to enter into a contract and is not under guardianship. COSSTRA reserves the right to request that a Customer prove his or her age or parental authorization and not to honor the Customer’s order if the latter fails to provide proof to this effect.
When the Customer provides to COSSTRA, via the Website, information necessary for delivery and billing of the Product(s) displayed on the Website, the Customer must ensure the accuracy and completeness of the information provided. In the event of an error in the recipient’s contact details, COSSTRA may not be held responsible should it prove impossible to deliver the Product(s) `{`as defined below`}` ordered.
COSSTRA reserves the right to cancel an order (with a refund) which it suspects does not meet the abovementioned conditions, without incurring any liability in this regard.
Article 2 - Products
The products of COSSTRA Fragrances or any other product offered for sale by COSSTRA (hereinafter the “Product(s)”) are those presented on the Website on the date of consultation of the Website by the Customer. COSSTRA takes great care to ensure that the Products displayed on the Website are presented and described as accurately as possible.
However, photographs and descriptions of the Products are indicative only, not contractually binding. COSSTRA is not responsible for any errors or omissions in any presentation of the Products. COSSTRA shall fill orders placed by the Customer while supplies last and shall use its best efforts to ensure the availability in stock of the Products offered for sale on the Website.
Article 3 - Orders
The Customer expressly acknowledges that the placement of an order entails a payment obligation.
Once payment is made (see Article 6 below), the Customer shall receive an email from COSSTRA acknowledging receipt of the order and summarizing it. This message shall be sent to the email address provided by the Customer.
Article 4 - Unavailability
Should one or more Products ordered by the Customer be temporarily or permanently unavailable, despite COSSTRA’s best efforts, or if the delivery time exceeds by more than eight (8) days that initially indicated (except in the event of force majeure), COSSTRA shall inform the Customer accordingly by email.
The Customer will then have the possibility to amend or cancel the order by sending an email to contact@cosstra.com within fifteen (15) working days after being informed of the delay by COSSTRA. If applicable, COSSTRA undertakes to refund to the Customer any payment already made as soon as possible and in any case no later than fifteen (15) days from the date of modification or cancelation of the order. No additional amounts shall be paid by COSSTRA to the Customer.
Article 5 - Prices
The prices for the Products indicated on the Website are expressed in euros (€) for deliveries in Europe excluding the United Kingdom and in pounds sterling (£) for deliveries in the United Kingdom and include all taxes. However, they do not include delivery fees or any possible import duties which may not be reasonably calculated in advance within the meaning of Article VI.45.5 of the Code of Economic Law.
Delivery fees will depend on the place to which the Product(s) are sent. They are calculated automatically and expressly indicated in the order summary, prior to payment by the Customer. The delivery costs are as follows :
Country of delivery :
Belgium, France (with the exception of overseas territories and Corsica), Germany, the Grand Duchy of Luxembourg and the Netherlands
Fees : EUR 9/GBP 9
Free delivery from : EUR 100/GBP 100
Country of delivery :
Austria, the Czech Republic, Denmark, Estonia, Hungary, Ireland, Italy (including Sardinia and Sicily), Latvia, Lithuania, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the United Kingdom
Fees : EUR 13/GBP 13
Free delivery from : EUR 150/GBP 150
Country of delivery :
Bulgaria, Croatia, Finland, Greece, Norway and Romania
Fees : EUR 19/GBP 19
Free delivery from : EUR 200/GBP 200
These delivery frees are not applicable to deliveries to islands, which are determined on a case-by-case basis.
In the event of withdrawal, the fees to return the Product(s) shall be borne by the Customer (see Article 10 below).
Promotions and rebates, if any, shall be applied to the Customer’s order if the Customer meets the eligibility criteria and correctly enters the promotional codes(s).
COSSTRA reserves the right to modify the prices displayed on the Website at any time, without prior notice being required. The prices applicable to the Customer’s order are those indicated on the Website at the time of validation of the order by the Customer.
Belgium, France (with the exception of overseas territories and Corsica), Germany, the Grand Duchy of Luxembourg and the Netherlands
Fees : EUR 9/GBP 9
Free delivery from : EUR 100/GBP 100
Austria, the Czech Republic, Denmark, Estonia, Hungary, Ireland, Italy (including Sardinia and Sicily), Latvia, Lithuania, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the United Kingdom
Fees : EUR 13/GBP 13
Free delivery from : EUR 150/GBP 150
Bulgaria, Croatia, Finland, Greece, Norway and Romania
Fees : EUR 19/GBP 19
Free delivery from : EUR 200/GBP 200